Warranty Registery

Congratulations on the purchase of your Beale product. Your Piano is guaranteed for ten years from the date of purchase. Your Brass or Woodwind product is guaranteed for three years from date of purchase.  This guarantee applies to the model described on this document.

warranty information:

Beale Pianos (division of Australis Music Group Pty. Ltd. ACN 114 446 007) warrants that on this Beale product, it will replace any part to be found defective (in materials or workmanship) within 10 years of the original retail purchase. Beale Piano’s authorised dealers will underwrite the labour costs associated with such parts replacements for a period of 10 years from the date of original purchase. This warranty only extends to the purchaser at retail of a new Beale piano or Beale brass and woodwind product and serial numbers that relate to such purchase. Beale Digital Piano, Brass and Woodwind products are warranted Locally for a 3 Year period. This warranty shall not apply to Beale products which have been subject to alteration, misuse, accident, neglect (such as extremes of temperature and/or moisture) or wear resulting from normal usage. If the Beale piano must be returned by the dealer to Beale Pty. Ltd. for repair, transportation charges to and from Beale distributors shall be borne by the owner. You must contact Australis Music Group within the warranty period to register a claim.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.